Murad Collection Return Policy
Commitment: At Murad Collection, we’re dedicated to ensuring our customers are satisfied with their purchases. We understand there might be occasions when you want to return items. In such instances, our return policy is as follows:
1. Return Timeframe: Purchases can be returned within 30 days from the date of receipt.
2. Item Condition: Returned items should be in new, unused condition with all original tags and packaging. Items that are worn, damaged, or altered in any way will not be accepted for return.
3. Faulty Products: If you’ve received a damaged or defective item, please get in touch with our customer support within 7 days of delivery. We will arrange a replacement or a full refund, depending on your preference.
4. How to Return:
– Ensure you have the original receipt or proof of purchase.
– Securely pack the item in its original packaging.
– Utilize a trackable shipping service and retain the tracking number.
– Once the return is received and inspected, we’ll process the refund or exchange.
5. Refund Process: Refunds will be made using the original payment method. It may take up to 10 business days for the amount to reflect in your account.
6. Exchanges: If you’d like to exchange a product, please initiate a return and then place a separate order for the replacement item.
7. Items Not Eligible for Return: All sale items, bespoke products, and gift cards are considered final sale and cannot be returned.
8. Return Shipping: Customers are responsible for covering the return shipping costs unless the product is faulty or an error occurred on our end.
9. International Returns: For returns outside our domestic region, customs duties, taxes, and shipping fees are non-refundable.
10. Contact: Should you have questions or require assistance with your return, reach out to our customer service at [customer_service@
Thank you for shopping with Murad Collection. We value your trust and are here to ensure a pleasant shopping experience.