Frequently Asked Questions (FAQs)
 
1. How do I place an order?
– Simply browse our collections, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete the payment and confirm your order.
 
2. What payment methods do you accept?
– We accept credit/debit cards and Pay per link. For other payment options, please contact our customer service.
 
3. How can I track my order?
– Once your order is shipped, you’ll receive a tracking number via email. Use this number on our website or the respective courier’s website to track your order’s status.
 
4. Can I modify or cancel my order?
– Yes, you can modify or cancel your order within 24 hours of placement. After this window, please refer to our cancellation policy or contact our customer support for assistance.
 
5. What is your return and exchange policy?
– We offer a 30-day return policy for items in their original condition. For more details, please visit our ‘Return Policy’ page.
 
6. How do I know my size?
– We provide a comprehensive size guide on our product pages. If you’re unsure, our customer service can assist in ensuring you select the perfect fit.
 
7. Is my personal information secure?
– Absolutely. We prioritize your privacy and use advanced security measures to protect your data. Please review our Privacy Policy for more details.
 
8. Do you ship internationally?
– Yes, we proudly ship our products globally. Shipping rates and delivery times vary based on location.
 
9. Are there any additional customs fees for international orders?
– Customs policies vary by country. Any additional customs fees or duties are the responsibility of the recipient.
 
10. How do I care for my purchased items?
– Care instructions are provided on the product tags and our website. Following these guidelines will ensure the longevity of your Murad Collection pieces.
 
11. Do you offer gift wrapping or personalized messages?
– Yes, we do! During checkout, you can opt for gift wrapping and add a personalized message.
 
12. How can I get in touch with Murad Collection’s customer service?
– You can reach out to us via email at customer_service@muradcollection.com or call us at 00971522222553. Our team is always here to assist!